Learn Technical Support from Scratch

Computer Hardware Basics

Lesson 2 of 5 2 min read Updated 28 September 2026

The main parts

PartWhat it does
CPU (processor)Runs instructions. The "brain"
RAM (memory)Fast temporary workspace for programs currently in use
Storage (HDD or SSD)Permanent storage for files and the operating system
MotherboardThe main board connecting everything
PSU (power supply)Converts mains power to the voltages parts need
GPU (graphics)Draws images and video, and speeds up graphics work
CoolingFans and heatsinks that stop parts overheating

RAM vs storage

RAM is like a desk: fast, but cleared when the computer turns off. Storage is like a cupboard: slower, but keeps files. An SSD is much faster than an HDD and is the best upgrade for an old, slow computer.

Common ports and connectors

  • USB for keyboards, drives and phones
  • HDMI / DisplayPort for monitors
  • Ethernet (RJ45) for wired networks
  • Audio jacks for headphones and speakers
  • Power connector

Common hardware problems and clues

SymptomPossible cause
No power at allPower cable, PSU or socket
Beeps at startRAM or graphics card not seated properly
Very slow computerOld HDD, low RAM, too many startup programs
Overheating and loud fanDust, failed fan, dried thermal paste
No displayLoose monitor cable, wrong input, graphics issue
Unknown device errorsMissing or wrong drivers

Safe handling

  • Switch off and unplug before opening a computer.
  • Touch a metal part of the case to discharge static electricity, or use an anti-static wrist strap.
  • Hold cards by their edges.
  • Take a photo before you unplug cables so you can put them back.

Practice

Open your device's system information (on Windows, search System Information) and write down the CPU, RAM and storage type.