Learn Technical Support from Scratch
Learn what IT support engineers do: hardware, Windows and Linux basics, networking troubleshooting, a proven problem-solving method, ticket writing and customer communication.
What you will learn
- Understand hardware and operating systems
- Diagnose network problems step by step
- Write clear support tickets
- Communicate professionally with users
Course syllabus
- What Technical Support Does and the Skills You NeedLearn what technical support engineers do, the levels of support, the skills employers look for and how to start a…
- Computer Hardware BasicsUnderstand the main parts of a computer: CPU, RAM, storage, motherboard, power supply, and common ports, and how to identify…
- Operating Systems: Windows and Linux Basics for SupportLearn the essential Windows and Linux skills every support engineer needs: file system, user accounts, task manager, updates and command-line…
- Networking Basics for Technical SupportLearn IP addresses, DNS, DHCP, routers, Wi-Fi and basic network troubleshooting commands that every support engineer needs.
- Troubleshooting Method, Tickets and Customer CommunicationLearn a step-by-step troubleshooting method, how to write good support tickets and how to communicate clearly with users, with sample…